Shipping Policy
Arbasia Business Alliance Private Limited (“we” and “us”) is the operator of (https://Arbasiabazar.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time-to-time there may be a stock discrepancy, and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Manufacturing Fault: Arbasia Business Alliance Private Limited will happily accept returns due to manufacturing fault as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Arbasia Business Alliance Private Limited) will refund the value of the goods returned but will NOT refund the value of any shipping paid after deduction of shipping and handling charges of any kind.
3.2 Warranty Returns: Arbasia Business Alliance Private Limited will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Arbasia Business Alliance Private Limited to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time at FPS Locations: In general, local shipments are in transit for 1-2 days
4.2 Transit time at Non-FPS Locations: Generally, orders shipped at non-FPS locations within State are in transit for 2-3 days while out of State may take 2-5 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address: Orders placed before 13:00hrs IST will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Door-Step Ride Delivery: Arbasia Business Alliance Private Limited will ship to doos-step addresses using local-cart services only within 5km from the FPS for orders above 1000BVs. We are unable to offer couriers services to the locations other than FPS.
4.6 Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.7 Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Goods & Service Tax: GST has already been applied to the price of the goods as displayed on the website
7.2 Shipping & Delivery Charges: For home delivery orders of grocery specially, charges may be required to be paid additionally while placing the order. Arbasia Business Alliance Private Limited pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these charges, or choosing to pay them separately upon arrival in your destination country. Arbasia Business Alliance Private Limited encourage customers to pre-pay charges as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays in transit. If you refuse to to pay the charges upon arrival at your location, the goods will be returned to Arbasia Business Alliance Private Limited at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations: If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service: For all customer service inquiries, please submit an inquiry at arbasia.org@gmail.com
